Effective date: 26/10/2025
Business name: VirtuosoEA
Website: www.virtuosoea.com.au 
Contact: admin@virtusoea.com.au 

1. Who We Are

Virtuoso EA (“we”, “our”, “us”) provides remote Executive Assistant and business support services across Australia. We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Purpose of This Policy

This Privacy Policy outlines how we collect, use, store, and disclose your personal information. It also explains how you can access or correct your information and how to contact us if you have any questions or concerns.

3. What Personal Information We Collect

The personal information we collect may include:

• Your name, phone number, email address, and business name.

• Billing, invoicing, and payment details.

• Information about your business operations, goals, and work preferences shared during onboarding or service delivery.

• Records of communications between you and us (emails, messages, meeting notes).

• Website analytics data such as your IP address, browser type, and pages visited (via cookies or similar technologies).

We do not collect sensitive information unless it is relevant to our engagement and you have given explicit consent.

4. How We Collect Personal Information

We collect personal information:

• Directly from you when you contact us, complete a form on our website, subscribe to updates, or engage our services.

• Automatically when you use our website through cookies, analytics, and log files.

• Occasionally from third parties (e.g., referral partners, accounting systems, or scheduling tools) with your consent or as permitted by law.

5. How We Use Your Information

We collect and use your personal information to:

• Provide and manage our virtual Executive Assistant services.

• Communicate with you about proposals, projects, and service updates.

• Process invoices and payments.

• Improve our services, website, and customer experience.

• Send occasional updates or marketing material (only if you have opted in).

• Comply with legal obligations and professional standards.

We will not use or disclose your personal information for purposes other than those outlined above unless you consent or it is required by law.

6. Disclosure of Personal Information

We may share your personal information with:

• Trusted service providers (e.g. accounting, IT, cloud storage, email, and scheduling platforms) who assist in delivering our services.

• Regulatory authorities or law enforcement agencies if required by law.

Some of our service providers may be located overseas (for example, Microsoft 365 or cloud-based CRM systems). Where this occurs, we take reasonable steps to ensure those providers comply with the APPs or equivalent privacy standards.

We do not sell or rent personal information to any third party.

7. Data Storage and Security

We store personal information securely using password-protected systems, reputable cloud platforms, and encrypted devices. We take reasonable measures to prevent loss, misuse, unauthorised access, alteration, or disclosure of your data.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with legal obligations.

8. Access and Correction

You can request access to, or correction of, the personal information we hold about you at any time by contacting us at [insert email address]. We’ll respond within a reasonable timeframe and in line with the APPs.

If we cannot grant access, we will explain why and advise you of available options.

9. Website and Cookies

Our website uses cookies and similar technologies to improve user experience and analyse traffic. You can adjust your browser settings to disable cookies; however, this may limit some website functionality.

We may also use third-party analytics tools (e.g. Google Analytics) that collect anonymous information about how visitors use our website.

10. Direct Marketing

We may send you occasional updates or newsletters about our services. You can opt out of these communications at any time by clicking “unsubscribe” in the email or by contacting us directly.

11. Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us via email. We’ll respond promptly to investigate and resolve the issue.
If you’re unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

• Email: enquiries@oaic.gov.au

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal obligations. Updates will be published on our website with a new effective date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Virtuoso EA
Email: admin@virtuosoea.com.au 
Website: www.virtuosoea.com.au